DozerII
Well-known member
Been having brake problems on the Essex, came down to needing a proportioning valve. Ordered a direct replacement one from Summit. When placing the order a couple recommended parts came up, valve centering tool for bleeding and a pig tail for the brake warning light so I ordered those as well.
Well I'm waiting for the email saying it's shipped 5 days later I phoned them and they said the pig tail is back ordered and won't be in till the 18 of Apr we will ship everything then [S I told them to ship with out the pig tail and cancel it.
So it finally arrived on Wed this week and I got it installed yesterday, gravity bleed the whole system, then had the Wife help me with the final bleed. Good hard pedal and absolutley no rear brakes. I pulled out the valve tool for bleeding and it was mangled, If I had the wife keep pressure on the pedal and cracked a front bleeder I could see the warning plunger move back and forth but always go back to the same position blocking the rear.
I called Summits tech line was on hold for 25 minutes some knowledge less Dude was on there reading stuff from a computer screen and kept putting me on hold. His answer was finally we will have to send you out another, HOLD and I will put you through to customer service, wait wait. Okay sir I will send you the special Canadian return form, fill it out and ship the old one to our holding facility in Ontario ( on my dime) then when they have enough returns they will ship them back to us , we will then inspect the item and send you a new one if we deem neccessary, NOT I could be 6 to 8 weeks before I even hear from them.
Terrible customer service will never spend another dime with them.
Well I'm waiting for the email saying it's shipped 5 days later I phoned them and they said the pig tail is back ordered and won't be in till the 18 of Apr we will ship everything then [S I told them to ship with out the pig tail and cancel it.
So it finally arrived on Wed this week and I got it installed yesterday, gravity bleed the whole system, then had the Wife help me with the final bleed. Good hard pedal and absolutley no rear brakes. I pulled out the valve tool for bleeding and it was mangled, If I had the wife keep pressure on the pedal and cracked a front bleeder I could see the warning plunger move back and forth but always go back to the same position blocking the rear.
I called Summits tech line was on hold for 25 minutes some knowledge less Dude was on there reading stuff from a computer screen and kept putting me on hold. His answer was finally we will have to send you out another, HOLD and I will put you through to customer service, wait wait. Okay sir I will send you the special Canadian return form, fill it out and ship the old one to our holding facility in Ontario ( on my dime) then when they have enough returns they will ship them back to us , we will then inspect the item and send you a new one if we deem neccessary, NOT I could be 6 to 8 weeks before I even hear from them.
Terrible customer service will never spend another dime with them.