Craftsman cordless drill

[the reverend muddy grimes]

Six months ago I bought the cordless drill from sears. Was on sale for $68. Today I was working on a garage door with it and white smoke poured out. It died. Ok, it has a year warranty so I head to the nearest sears. Bentonville, Arkansas. They tell me I have to go to the store where I bought it, in Fayetteville. So I do. They send me to the repair shop in Springdale. I get there and they ask me for the reciept. Who has that after 6 months? So they ask for the phone # and I give it. Seems the guy who sold me the drill forgot to take it from me so I am not in the system. Now the lady is telling me I have to pay for the repair. Im a tad miffed, but ok..... Then she tells me its $79. Um, no, thats more than i payed for it. I am done with Sears. I went to Lowes and bought a cordless Porter Cable set for $200.

 

[RPM]

Sears is terrible with their warranty stuff anymore. Used to be no questions ask, but since K Mart bought them out, their stuff sucks. I buy my hand tools and small power tools at Lowes or Home Depot.

 

[dmw56]

I've given up on cordless tools!

 

[meteorman]

I agree, Sears is BAD

Years ago, after the Kmart take-over, my parents bought me a Dewalt drill from Sears that I had trouble with. I tried to get them to help me with it, and they wouldn't help at all. I believe it was within a year of purchase. My dad had been shopping there for decades and had been used to good service and having them stand behind their products.[S
Once that happened, none of us shop for tools at Sears anymore.
A friend of mine even had a defective Craftsman torque wrench, and they wouldn't do anything about it. Junk. worth nothing, or less than that. IMHO

I shop at Home Depot or Lowes for most of my tools now.

 

[donsrods]

I agree that Sears warranty sucks these days, but about 4 years ago one of my sons (I forget which) bought me a 19.2 volt two drill cordless drill kit, one straight and one angled. Those things have been used hard and have drilled some holes they shouldn't have been used for, but they still work great.

Last week the charger spit out some smoke and died, but my son Don has an extra so we are back in business. I am as surprised as anyone that these things have been so good, and we really don't take very good care of them.

Don

 

[pistolpete]

I am as surprised as anyone that these things have been so good, and we really don't take very good care of them.

Not sure why, I have a buddy that kicks the crap outta all of his tools, leaves them in the rain, drops them, kicks them around etc.etc. and his tools never seem to break at all. Mine I treat pretty well and try to take good care of, and the same tool in his garage will outlast the tool in mine... never have been able to figure that one out.

 

[Tripper]

I've given up on cordless tools!

Me too! I only use cordless when I have to do something where elec is unavail!

But keep in mind... Sears is on it's way down so don't expect them to honor their old lifetime replacement guarantee! Those days are way over!!!

BoB

 

[Mike S.]

I've given up on cordless tools!

I am more done with cordless tool batteries. I always read the instructions and charge them exactly as the book says but they almost always sketch out. Years ago my wife bought me a $500 cordless Bosch set for Christmas. After about 6 months both batteries wouldn't take a charge. I had them rebuilt by Batteries Plus and when I picked them up, I had the sales chick tell me exactly how to recharge them. They lasted about 1 year and now one won't take a charge and the other only takes about a 1/4 charge. It's gonna cost me another $100 to get new batteries again. I have a Hitachi kit that now has two batteries that charge fine but only hold it for a day or so. Lame.

Re: Sears. That is exactly what is wrong with society today; a complete lack of accountability. No one stands behind their product and anyone that does is the exception, not the standard.

 

[Old Iron]

My son in-law and I bought cordless drills at the same time, mine a Dewalt his a Milwaukee, I'm on my second Dewalt and 6th battery at $120 a pair , he's still on the same drill and same batteries.
We do about the same amount of work, what the [S
Not another Dewalt, of any kind, for me. When it's gone it's gone

 

[RPM]

I bought a Rigid cordless drill about 18 months ago. At about 1 year the batteries would not charge. I contacted Rigid and they directed me to their service center, which was only about 8 miles from me. Took the batteries there and the guy looked the serial numbers up in his puter and handed me 2 new batteries. NO CHARGE. The batteries and drill have a lifetime warranty, You do have to register it all on line to get the warranty, which I did.

 

[CR55]

When Dewalt first came around I bought a saw then a drill then almost all my tools were Dewalt....loved em back when they were made with quality. As my employees used and abused them they just never seemed to break....now their quality is terrible....you couldn't give me a Dewalt anything.....I needed a cheap cordless drill a while ago so I bought a sears 14 volt and it worked great. Did everything I wanted it too. Held a charge for quite a while.....can't beat it for $39...... until my employee "misplaced" it! !!![S

 

[the reverend muddy grimes]

The thing that got to me was how they kept telling me how it must be my fault