donsrods
Well-known member
We have a local speed shop here in Ft Myers and the guy is an absolute a**. Not a bit friendly, in fact, downright nasty to people. No personality at all.
This week I ordered that cap and rotor from Summit and it was the Mexican one that did not fit right, so I figured this local guy might have one of the original USA made ones in stock, so I called and he did. Dan and I went there Friday morning to get it, and while Dan was paying I mentioned that they were now made in Mexico and the one I got from Summit did not fit right.
He said "Why would you order from Summit? I am right here, don't you know you should support local businesses ??" I thought about it for about a nano second and then I let him know WHY I hate to come to his place and only do it as a last resort.
I said "The reason I don't come here is because you are about the most unfriendly person I have ever met and are downright rude to customers." He said, "the reason I am that way is because I have to answer stupid questions all day !" To that, I responded, "That is your job, and I work retail too, but I always treat my customers nicely and go out of my way to help them !!"
He simply looked down, we took out purchase and left. Darned it, that felt SO good to tell the jerk that he was a jerk. And they wonder why the Summits of the world keep getting our business and growing. THEY know how to treat customers !
Don
This week I ordered that cap and rotor from Summit and it was the Mexican one that did not fit right, so I figured this local guy might have one of the original USA made ones in stock, so I called and he did. Dan and I went there Friday morning to get it, and while Dan was paying I mentioned that they were now made in Mexico and the one I got from Summit did not fit right.
He said "Why would you order from Summit? I am right here, don't you know you should support local businesses ??" I thought about it for about a nano second and then I let him know WHY I hate to come to his place and only do it as a last resort.
I said "The reason I don't come here is because you are about the most unfriendly person I have ever met and are downright rude to customers." He said, "the reason I am that way is because I have to answer stupid questions all day !" To that, I responded, "That is your job, and I work retail too, but I always treat my customers nicely and go out of my way to help them !!"
He simply looked down, we took out purchase and left. Darned it, that felt SO good to tell the jerk that he was a jerk. And they wonder why the Summits of the world keep getting our business and growing. THEY know how to treat customers !
Don