the reverend muddy grimes
Brother Binder
And whats more, Im proud of it. I repair cable for a living. Was called out on a service call to replace an underground drop that her dog had chewed up. I was polite, and as i try to do always, I took an interest in her and her family. I figure these people pay me to be in their home, I should make them feel like they are getting their moneys worth. Job took longer than it should have, but that was because I let her 2 yr old "help" me with it. I went to leave, and made an observation that I probably shouldnt have in my professional capasity. I saw all the signs that she was a single mother, and I mentioned that I knew how hard it was to be a single parent and I felt that she was doing an excelent job with her children. (I was a single father for 6 years) I told her there was no charge on the job as it wasnt in her house. She began to shake, and burst into tears. She said that noone ever made her feel valued and it was nice to hear. and then she sent me on my way with a heart warming "God Bless you." It got to me. Has customer service gone away? Is treating someone like they matter a thing of the past? I know I'm not the only one doing this stuff, But why is it no longer the normal?