warranty

[the reverend muddy grimes]

Ive been a Dodge guy since IHC quit making pickups. So I only buy them. Havent had any trouble at all. My boss is a GMC guy, so my new work truck is a GMC. Not a fan at all. Anyway, had it for 200 miles and had a blowout. Took it in for warranty and they are making us buy a new tire. We were just about to buy 6 new trucks, but now we are leaning toward the brand I want. What ever became of customer service?

 

[Stroker McGurk]

Chances are a Dodge truck uses the same brand tire as a GMC

 

[echnidna]

I would take great pleasure in telling their new truck sales manager that they just lost 6 new truck sales because of their nonsense about the dodgy tyre.

The tyre might just get done free then.

 

[sgtpontiac]

Rev....

Ive been a Dodge guy since IHC quit making pickups. So I only buy them. Havent had any trouble at all. My boss is a GMC guy, so my new work truck is a GMC. Not a fan at all. Anyway, had it for 200 miles and had a blowout. Took it in for warranty and they are making us buy a new tire. We were just about to buy 6 new trucks, but now we are leaning toward the brand I want. What ever became of customer service?

Not a matter of customer service from the dealer so much as from the factory.....they don't want to pay for crap.... when I was working as a Service Director if a good customer came in with a problem, GM would pay one way or the other.....if you know what I mean.... No way would I let a customer go over a 150 or 200 dollar tire....it would have been fixed.....customer satisfaction is or should be foremost....but the Factory's don't worry about anything but warranty costs....period..

 

[ronnysplymouth]

Yep tires are not covered under vehicle manufacturer warranty......you have to go through tire manufacturer

 

[echnidna]

you watch the sales manager fix it, he would love to sell another 6 trucks, do you really think he will pass up a good sale over 1 cruddy tyre

 

[Willowbilly3]

I don't even think there is road hazard warranty on tires anymore. Used to be.
Some things dealers just can't back, like clutches. I was working at a dealership that sold Toyotas back around 90-91. They sold a customer a new Tercel for their 16 year old daughter. Within hours it was back on the hook with the clutch destroyed because she had no idea how to drive a stick. Customer pay, sorry.
BTW, I have a good friend who is a Dodge tech and I hear the stories all the time, they are no better than anyone else. The dealership ends up eating a lot of crap to keep customers. Cross one "T" wrong on the electronic form the techs have to fill out and they deny the claim.

 

[Neverdone]

Chances are a Dodge truck uses the same brand tire as a GMC

I was pretty much thinking the same thing. It's not GMCs fault they got a junk tire, it happens all the time. But yea I am sure you just didn't talk to the right people at the dealership, I bet they will fix it.

 

[the reverend muddy grimes]

So I got the new tire today. They straight lied to my boss and told him I drove it for several miles on a flat. I went 1 block till I could pull over. Then they complained about it missing a lugnut and tried to make us buy a new one. UNTIL they found it in the hub cap where they put it. Plus side is they did reduce the cost of the tire to half, but I dont like being lied about at all.